911 Watch

Venture Technologies’ VT-911 Watch portfolio reflects years of experience integrating various applications for our 911 client environments. VT-911 Watch provides the highest quality service from the industry’s best and brightest engineers.


Venture Technologies recognizes that each 911 customer experience has variables that must be recognized in order to create the perfect VT-911 Watch opportunity. It is the mission of the VT Customer Service Center to provide high quality, cost effective monitoring services to Venture’s 911 customers and partners.

Remote Support


  • You can call into our Customer Support Center with any network issues or E911 system issue 24x7x365
  • VT owned and operated Customer Service Center (no outsourced services)
  • Our certified team specializes in providing support on Airbus DS, Intrado, Verint, Cisco, EMC, VMware and Microsoft technologies
  • Advanced knowledge of VoIP and Lager 2/3 topology to support “Host/Remote” and geo-diverse systems

Network Monitoring, Support & Onsite Response


  • We are able to remote monitor Airbus DS VESTA applications, Intrado VIPER applications, along with Verint Audiolog network equipment and servers
  • We are staffed 24x7x365 so if your network goes down we are able to alert and assist you to immediately bring the network back online
  • Monthly proactive monitoring reports. Includes monthly trouble ticket report and manufacturer product bulletins
  • Onsite Remedy-Repair provided by an Airbus DS, Intrado and/or Verint certified VT E911 Field Engineer
  • Pre-determined Service Level Agreements for onsite response

RESOURCES


911 Watch Image

Remote Support

  • Venture Technologies Customer Support Center staffed 24x7x365
  • Unlimited telephone access to Customer Support Center
  • Defined event escalation levels and time-based response
  • All calls logged and tracked in Venture’s ticket management tool
  • Web Portal Access - Ability to open Priority 3 and ability to track cases

Network Monitoring

Monitoring of Network Elements, including but not limited to; 911 servers, 911 databases, routers, VoIP switches, Wide Area Network devices, firewalls, UPS, HVAC
Any device capable of providing SNMP, WMI, or Traps

  • Availability of reports to customers
  • Detailed ticket analysis report
  • Summary of network performance
  • Network response time
  • Network utilization by device
  • Device uptime % network
  • Network average and peak utilization per device
  • CPU load per device/average/peak
  • Net flow statistics (if applicable)
  • Disk space availability
  • Application availability (if applicable)
  • VOIP analytics (if applicable)

Staff Augmentation

Our goal is to provide our customers with the most value, flexibility and skill access from IT service providers without taking on the burden of additional FTE.
On-site dispatch if required (for a predictable additional cost)


Custom Options

  • 911 Network and call flow data discovery and documentation
  • Netflow - proactive monitoring tool
  • Large bandwidth requirement customization
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