The reporting trends of the NG9-1-1 environment require MIS solutions that will meet the needs of the modern PSAP while providing cost effective implementations for today’s environment.
Managing call center data is a necessary but sometimes overwhelming task, especially when call volumes are at their highest and resources are limited. The VESTA™ Analytics solution is a comprehensive and cost-effective Management Information System (MIS) solution that offers advanced analytics for next generation call centers.
Power ECaTS is a purpose built i3-ready reporting service that is exclusive to Intrado customers and enables detailed reporting on all aspects of PSAP operations. Provided in a software-as-a-service model, Power ECaTS contains a comprehensive collection of standard reports and capabilities augmented by a robust ad hoc reporting interface and a suite of optional custom reports and modules.